Insurance

Mr Marais is registered with all major insurance companies.  His fees are within the limits set by these companies to avoid, wherever possible, excess payments by the patient.

Claim Forms:

After filling in & signing your claim form, it may be brought with you to your appointment and left with Mr Marais for completion and signing.  Alternatively, they can be posted to:

Mr J. Marais
Consultant ENT Surgeon
Clementine Churchill Hospital
Sudbury Hill
Harrow, Middlesex HA1  3RX

Excess Payments:

If an excess exists on your particular policy, you will need to settle this yourself.  Payment is required within 30 days and may be submitted to:

Mrs R. Pandya
Secretary to Mr J. Marais
57 Woodfall Rd.
Barnet,
Herts.  EN5 2HB

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Self-Funding Patients

The full cost of consultation and procedures is payable by the patient.  An invoice will be issued and posted after the consultation.  Payment is required within 30 days.
Foreign patients, expatriates and visiting tourists will be asked to pay in cash at the end of the consultation.  A receipt will be posted.

If admission and surgery is required, my secretary, Reena, will be able to give you an estimate of the total cost involved. This will involve finding out how much the Hospital fees, anaesthetic fees etc are, in addition to Mr. Marais’ own fee. Please note that this is only an estimate, as we have no control of the other fees involved.

Wherever possible, costs will be kept to an absolute minimum for self-funded patients.

Booking for surgery

All bookings are made via my secretary, Reena Pandya on 0208-2750782.

Reena will complete an Admission Booking Form to reserve a room and place you on the operating list.  She keeps the operative diary, and will be able to tell you on what days surgery is available. 

Please note, that surgery for young children under 12 years of age can only be offered on certain days at the Clementine Churchill Hospital.  Also, children less than three years old cannot be admitted to any of the private hospitals in which Mr Marais works because they are not equipped for such young children.  They can however, have their surgery at Northwick Park Hospital in the paediatric ward, ("Jacks Place").

Missed Appointments

Any booked appointment not cancelled within 12 hours of the appointment time will be charged for at the normal rates.

Transferring to the NHS

NHS regulations require that patients are referred to the NHS hospital by their GP.  Even if you had seen a consultant privately, you cannot be admitted directly to the waiting list or have specialist investigations on the NHS without an outpatient appointment, which must be requested by your GP.  Unfortunately, in most cases, this involves waiting for your appointment which may take two to three months or more.  This is to avoid "queue jumping".

Hospital / Equipment Charges

Mr Marais is not responsible for and has no control over the charges levied by private hospitals for the use of their facilities and equipment.  These will be invoiced to the patient directly by the hospital concerned.  Generally, the charges are clearly displayed in the hospitals concerned.

Contacting Me

I can be contacted via e-mail on this website.  Simple queries and comments/suggestions will be dealt with as soon as possible, but this is not an online emergency service and lengthy consultative replies are not possible, due to time pressure.  Most queries can be dealt with by my secretary, Mrs Reena Pandya (0208-2750782)

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